1. Data Controller
The data controller responsible for your personal data is:
EpiSensor Ltd
Limerick, Ireland
Email: privacy@episensor.com
2. Data We Collect
We collect and process the following types of personal data:
2.1 Website Analytics
We use Plausible Analytics, a privacy-focused, cookieless analytics tool. Plausible does not use cookies, does not collect personal data, and does not track individuals across websites. All data is aggregated and no personally identifiable information is stored. Plausible is fully compliant with GDPR, CCPA, and PECR.
2.2 Contact Form Submissions
When you submit a contact or enquiry form on our Website, the form is processed via Typeform. We collect the information you voluntarily provide, which may include your name, email address, company name, phone number, and the content of your message. This data is used solely to respond to your enquiry.
2.3 Customer Support Data
When you contact our support team (e.g., for warranty or technical issues), we may collect your name, email address, company name, device serial numbers, and details of your support request. This data is used to provide and improve our support services.
3. Legal Basis for Processing
We process your personal data on the following legal bases under the GDPR:
- Consent — Where you have given clear consent for us to process your personal data for a specific purpose (e.g., submitting a contact form).
- Contractual necessity — Where processing is necessary for the performance of a contract with you or to take pre-contractual steps at your request.
- Legitimate interests — Where processing is necessary for our legitimate interests (e.g., improving our products and services), provided these are not overridden by your rights and freedoms.
- Legal obligation — Where processing is necessary for compliance with a legal obligation to which we are subject.
4. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers — Third-party services that help us operate our business (e.g., Typeform for form processing, email hosting providers). These providers are bound by data processing agreements and process data only on our behalf.
- Legal requirements — Where we are required to disclose data by law, regulation, or legal process.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions — Retained for up to 2 years from the date of submission, or longer if an ongoing business relationship exists.
- Customer support data — Retained for the duration of the customer relationship and up to 3 years thereafter.
- Website analytics — Plausible retains aggregated, non-personal data only. No personal data is stored.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access — You may request a copy of the personal data we hold about you.
- Right to rectification — You may request that we correct any inaccurate or incomplete data.
- Right to erasure — You may request that we delete your personal data, subject to certain conditions.
- Right to restriction — You may request that we restrict the processing of your data in certain circumstances.
- Right to data portability — You may request to receive your data in a structured, commonly used, machine-readable format.
- Right to object — You may object to the processing of your personal data where we rely on legitimate interests.
- Right to withdraw consent — Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at privacy@episensor.com.
7. Cookies
EpiSensor does not set any first-party cookies on this Website. Our analytics provider, Plausible, is cookieless by design and does not track individual visitors.
However, this Website embeds third-party services — including Typeform (for contact forms) and Google Calendar (for booking widgets) — that may set their own cookies as part of their functionality. These cookies are governed by the respective privacy policies of those services:
8. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact & Data Protection Officer
For any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Data Protection Officer
EpiSensor Ltd
Limerick, Ireland
Email: privacy@episensor.com
You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority, at www.dataprotection.ie.
Last updated: March 2026